Privacy Policy

Who We Are

Beauty Suites on Summit ("we," "our," or "us") is a professional salon and hair studio located in South Bend, Indiana. We may communicate with you via SMS/text message, email, and phone for appointment-related and promotional purposes, subject to your consent.

Information We Collect

When you opt in to receive communications from us, we collect the following information:

• Your full name
• Mobile phone number
• Email address
• Your communication preferences and opt-in consent record
• Appointment history and booking details

We also collect limited technical data when you visit our website (such as IP address and browser type) solely to maintain and improve our online presence.

SMS / Text Message Communications

By providing your mobile phone number and checking the opt-in box on our booking form or contact form, you expressly consent to receive text messages (SMS) from Beauty Suites on Summit. These messages may include:

• Appointment confirmations and reminders
• Rescheduling or cancellation notifications
• Follow-up messages after your visit
• Promotional offers, seasonal specials, and salon updates

How We Use Your Information

We use the contact information you provide solely for the following purposes:

• To send appointment confirmations, reminders, and updates via SMS and/or email
• To follow up after your salon visit
• To send promotional messages you have opted in to receive
• To respond to your inquiries by phone, text, or email
• To maintain accurate booking and communication records
• To comply with applicable laws and regulations

We will never use your information for any purpose beyond what is described here without your explicit consent.

Sharing of Your Information

We do not sell, rent, or trade your personal information or phone number to any third party. Your data may be shared only in the following limited circumstances:

• SMS platform providers: We use a third-party messaging platform to deliver text messages on our behalf. This provider receives your phone number solely to transmit messages and is prohibited from using it for any other purpose.
• Booking software: Our appointment scheduling platform processes your name, phone number, and email to manage reservations.
• Legal compliance: We may disclose information if required by law, court order, or government authority.

Your Opt-In Consent

Your consent to receive SMS messages is obtained at the time of booking or through our contact form. By checking the opt-in box and submitting your information, you acknowledge and agree that:

• You are the authorized user of the mobile number provided
• You are 18 years of age or older
• You consent to receive recurring automated text messages from Beauty Suites on Summit
• Your consent is not required to receive services from us

A record of your opt-in consent, including the date, time, and method of consent, is securely stored by us in compliance with A2P 10DLC carrier requirements.

How to Opt Out

You may withdraw your consent to receive SMS messages at any time using any of the following methods:

• Reply STOP to any text message from us
• Call or text us at (574) 404-2677
• Email us at [email protected] with "Opt Out" in the subject line

Once you opt out, you will receive a single confirmation message and no further promotional or reminder texts will be sent. Note that opting out does not affect your ability to receive services from our salon.

Data Retention

We retain your contact information and opt-in consent records for a minimum of four (4) years in accordance with carrier and regulatory requirements. Appointment history is retained for up to two (2) years. You may request deletion of your data at any time; however, we may be required to retain certain records for legal or compliance purposes.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. Your phone number and contact data are stored securely and accessed only by authorized personnel for the purposes described in this policy.

Your Rights & Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent for SMS or email communications at any time

To make any of these requests, contact us at [email protected] or call (574) 404-2677. We will respond within 30 days.

Children's Privacy

Our SMS program and website are not directed to individuals under the age of 18. We do not knowingly collect phone numbers or personal information from minors. If you believe a minor has submitted their information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. Updates will be posted on this page with a revised effective date. Continued use of our services or SMS program following any update constitutes your acceptance of the revised policy.